1. Introduction
At Arkwright Chartered Certified Accountants, we take the privacy and protection of personal information seriously.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our accounting and taxation services.
We aim to handle personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
This website is operated by Arkwright Accountants & Tax Advisors, trading as Arkwright Chartered Certified Accountants.

Business address: 93A Holgate Road, Nottingham, NG2 2EU
Email: info@arkwrightaccountants.co.uk 
Telephone: 0115 822 5056
Company registration number: 15853459
For personal information processed through this website, the company is generally the data controller.

3. Information We Collect
When you contact us or use our website, we may collect:
• Your first and last name.
• Your email address and telephone number.
• Your business or company name, where provided.
• Information you include in an enquiry or message.
• Technical information relating to your visit, such as browser information, device information and IP address, where collected by our website platform.
We ask that you do not submit sensitive financial documents, passwords or unnecessary confidential information through our general enquiry form.

4. How We Use Your Information
We may use your personal information to:
• Respond to enquiries and requests for information.
• Discuss our accounting, bookkeeping and taxation services.
• Communicate with prospective and existing clients.
• Arrange consultations or follow-up communications.
• Maintain appropriate business records.
• Protect the security and functionality of our website.
• Comply with applicable legal and regulatory obligations.
We will not use information submitted through our enquiry form to send unsolicited marketing communications without an appropriate legal basis and compliance with applicable marketing rules.

5. Our Lawful Basis for Processing
Depending on the circumstances, we may process personal information on the following lawful bases:
• Legitimate interests: To respond to enquiries, communicate with prospective clients and administer our business, where those interests are not overridden by your rights.
• Contractual necessity: Where processing is necessary to take steps at your request before entering into a contract or to perform an agreement with you.
• Legal obligation: Where we must retain or disclose information to comply with applicable laws or regulatory requirements.
• Consent: Where we specifically request and rely upon your permission, such as for certain optional cookies or marketing activities.

6. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our website, manage enquiries or provide our services.
Our website is built using Wix, which may process website and form information on our behalf.
Where relevant, information may also be shared with professional advisers, IT providers, regulators or public authorities where required or permitted by law.
We do not sell personal information to third parties.

7. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Information submitted through the website may be stored or processed using Wix and other authorised systems used by our practice.
No internet transmission or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including applicable legal, regulatory and business record-keeping requirements.

Information submitted through our website enquiry form is retained for as long as necessary to respond to your enquiry and manage any related correspondence. We periodically review this information and securely delete it when it is no longer required, unless there is a legitimate reason or legal obligation to retain it for longer.

Where an enquiry results in a client relationship, relevant personal information may be retained for longer in accordance with applicable accounting, taxation, legal and professional obligations.

We regularly review the personal information we hold to ensure it remains relevant, accurate and necessary for our business activities.

9. International Data Transfers

Our website is hosted using Wix, a website platform that operates internationally.

Personal information submitted through our website may be stored or processed outside the United Kingdom, including in countries where Wix and its authorised service providers operate.

Where personal information is transferred internationally, appropriate data protection safeguards will be applied in accordance with applicable UK data protection legislation. These may include recognised adequacy arrangements or approved contractual safeguards.

We take reasonable steps to ensure that personal information is handled securely and receives an appropriate level of protection when processed outside the United Kingdom.

10. Cookies and Website Technologies
Our website may use cookies and similar technologies to support its functionality, maintain security and, where enabled, understand how visitors use the website.
Some technologies may be essential for the website to operate. Others may require your consent or another applicable legal exception.
Further information about the technologies used, their purposes, providers and retention periods will be provided through our cookie information and preference controls.

11. Your Data Protection Rights
Under UK data protection law, you may have rights to:
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the details provided in this policy.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.

12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website functionality or legal obligations.
Any updated version will be published on this page with a revised date.

14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Arkwright Chartered Certified Accountants
93A Holgate Road
Nottingham, NG2 2EU
Email: info@arkwrightaccountants.co.uk
Telephone: 0115 822 5056